Dental Front Desk & Scheduling Coordinator

Heartland Dental LLC; Lake City (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement savings plans

Six paid holidays

PTO

Daily Pay

Job summary

Complete Dental of Lake City, a Heartland Dental supported office, is hiring a Business Assistant to join our frontline team. You’ll greet patients, manage front office duties, handle phones and emails, and support scheduling using Dentrix to keep our day running smoothly.

We value clear communication, organization, and a patient‑first mindset. This role offers competitive benefits and opportunities to grow within a nationally recognized dental support organization.

Qualifications

• Experience in a fast-paced, customer-centric environment.
• Excellent communication and organizational skills.
• Access to minimum PHI with regular HIPAA training and data safeguards.

Responsibilities

• Greet and welcome patients as they enter the office, creating a positive first impression.
• Manage front office duties: answer phones, check mail/email, and communicate with patients and insurance companies.
• Use Dentrix for patient scheduling and records; schedule and confirm appointments for multiple providers.
• File patient insurance claims and follow up on outstanding claims; verify benefits and coverage.
• Post insurance and patient payments; process accounts receivable.
• Review treatment plan fees and payment options with patients.
• Collaborate with providers to implement Heartland Dental systems to optimize office potential.

Skills

Customer service

Communication

Organizational skills

HIPAA awareness

Tools

Dentrix

Job description

Complete Dental of Lake City, a Heartland Dental supported office, is hiring a Business Assistant to join our frontline team. You’ll greet patients, manage front office duties, handle phones and emails, and support scheduling using Dentrix to keep our day running smoothly.

We value clear communication, organization, and a patient‑first mindset. This role offers competitive benefits and opportunities to grow within a nationally recognized dental support organization.