Dental Front Desk & Patient Services Specialist

Eastern Dental; Lawrenceville (NJ); On-site; USD 22,000 - 30,000; Full time

Job summary

Eastern Dental in Lawrenceville, NJ is seeking a friendly Dental Receptionist to join our front desk team. You will greet patients, answer calls, schedule and confirm appointments, manage voicemail, and register patients at sign-in.

You will post charges and payments, maintain a welcoming waiting area, and assist with related tasks to keep the office running smoothly. The ideal candidate has professional telephone experience, strong customer service and communication skills, knowledge of

Qualifications

• Experience answering the telephone in a professional environment.
• Experience in the Dental or Healthcare Industry is required.
• Proven customer service skills.
• Strong communication and multi-tasking skills.
• Knowledge of insurance plans preferred.
• Experience with Denticon is preferred.

Responsibilities

• Acknowledge and greet patients upon arriving and leaving.
• Respond to patient questions and escalate if needed.
• Answering telephones, schedule and confirm appointments and manage front desk voicemail
• Follow up on no shows and cancellation of appointments
• Register patients from sign in sheet
• Post charges and payments to patient accounts
• Maintain the waiting area for patients
• Perform other tasks as necessary

Skills

Telephone etiquette

Customer service

Communication

Multi-tasking

Insurance knowledge

Denticon familiarity

Job description

Eastern Dental in Lawrenceville, NJ is seeking a friendly Dental Receptionist to join our front desk team. You will greet patients, answer calls, schedule and confirm appointments, manage voicemail, and register patients at sign-in.

You will post charges and payments, maintain a welcoming waiting area, and assist with related tasks to keep the office running smoothly. The ideal candidate has professional telephone experience, strong customer service and communication skills, knowledge of