Patient Experience Specialist — Front Desk & Scheduling

Lawrenceville Dentistry; Lawrenceville (GA); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Sign-on bonus

Referral bonus

Paid time off

Health insurance

Gym membership

Year-end bonus

Software training

Job summary

Lawrenceville Dentistry is seeking a Front Desk Coordinator to manage a busy schedule, greet patients warmly, and handle all front-office tasks with accuracy and discretion.

The role requires excellent phone manners, strong communication, and comfort with dental software. Training will cover Open Dental and insurance workflows, with a focus on patient experience and efficient operations.

Qualifications

• Experience in front-office roles is preferred.
• Strong phone and written communication skills.
• Ability to manage information with HIPAA compliance.
• Comfort with computer systems and scheduling software.
• Reliability and punctuality are essential.

Responsibilities

• Answer calls promptly and manage scheduling to keep slots full.
• Greet patients, verify details, collect forms, copays, and balances.
• Verify insurance eligibility and benefits before visits.
• Process cancellations and confirm next-day column.
• Maintain patient records in the practice management system.
• Coordinate with clinical team to keep operatories turning over.

Skills

Phone etiquette

Written communication

Organizational skills

HIPAA privacy

Attendance reliability

Education

High school diploma or equivalent

Tools

Open Dental or similar PM software

Job description

Lawrenceville Dentistry is seeking a Front Desk Coordinator to manage a busy schedule, greet patients warmly, and handle all front-office tasks with accuracy and discretion.

The role requires excellent phone manners, strong communication, and comfort with dental software. Training will cover Open Dental and insurance workflows, with a focus on patient experience and efficient operations.