Dental Front Desk & Patient Experience Coordinator

Eastern Dental; Morris Plains (NJ); On-site; USD 22,000 - 30,000; Full time

Job summary

Eastern Dental is seeking a Dental Receptionist to greet patients and handle front desk tasks. You will respond to questions, answer phones, schedule appointments, and manage patient accounts with courtesy and efficiency.

Experience in dental or healthcare settings, strong communication and multitasking skills, and familiarity with dental software such as Denticon are preferred. This is an on-site role in New Jersey with a patient-centered environment.

Qualifications

• Experience answering the telephone in a professional environment.
• Experience in the Dental or Healthcare Industry is required.
• Proven customer service skills.
• Strong communication and multi-tasking skills.
• Knowledge of insurance plans preferred.
• Experience with Denticon is preferred.

Responsibilities

• Greet patients upon arrival and departure and assist as needed.
• Respond to patient questions and concerns and escalate when appropriate.
• Answer phones, schedule and confirm appointments, and manage front desk voicemail.
• Follow up on no-shows and cancelations.
• Register patients from the sign-in sheet.
• Post charges and payments to patient accounts.
• Maintain the waiting area for patients.
• Perform other tasks as necessary.

Skills

Customer service

Communication

Telephone etiquette

Multitasking

Insurance knowledge

Tools

Denticon

Job description

Eastern Dental is seeking a Dental Receptionist to greet patients and handle front desk tasks. You will respond to questions, answer phones, schedule appointments, and manage patient accounts with courtesy and efficiency.

Experience in dental or healthcare settings, strong communication and multitasking skills, and familiarity with dental software such as Denticon are preferred. This is an on-site role in New Jersey with a patient-centered environment.