Patient Services Specialist – Front Desk & EMR

CVHS HEALTH SERVICES; Petersburg (VA); On-site; USD 23,000 - 26,000; Full time

Job summary

CVHS Health Services is seeking a full-time front desk specialist in Petersburg, VA. You will greet patients, collect demographics and insurance information, and ensure accurate check-in procedures in the EMR system.

Responsibilities include updating records, processing payments, explaining charges, and assisting with daily reconciliations. The role requires excellent customer service, confidentiality, and teamwork in a fast-paced clinic environment.

Qualifications

• High school graduate required.
• Preferably some medical office experience.
• Familiarity with medical office systems, supplies and equipment.

Responsibilities

• Greet patients and direct them to the proper area.
• Update patient demographics and insurance in EMR for new patients and changes for existing accounts.
• Ensure patients are checked in with accurate demographics and insurance data.

Skills

Detail oriented

Customer service

Phone etiquette

Confidentiality

Coordination

Teamwork

Work under pressure

Education

High school graduate

Medical office experience preferred

Tools

Medical office systems

EMR systems

Job description

CVHS Health Services is seeking a full-time front desk specialist in Petersburg, VA. You will greet patients, collect demographics and insurance information, and ensure accurate check-in procedures in the EMR system.

Responsibilities include updating records, processing payments, explaining charges, and assisting with daily reconciliations. The role requires excellent customer service, confidentiality, and teamwork in a fast-paced clinic environment.