Dental Front Desk & Patient Services Specialist

Neighborhood Health; Arlington (VA); On-site; USD 25,000 - 32,000; Full time

Job summary

Neighborhood Health in Arlington, VA is seeking a Dental Front Desk Clerk to greet patients, register new patients in the EMR, verify insurance, collect co-pays, and manage balances. You will work closely with dentists and dental assistants to ensure smooth patient flow and accurate records.

The role requires strong customer service, bilingual English/Spanish preferred, and the ability to handle a busy front desk with professionalism and HIPAA compliance.

Qualifications

• High school graduate/GED with a minimum of 2 years’ experience in the medical field answering phones, setting appointments and handling patients questions and/or complaints.
• Ability to relate to patients, through familiarity with medical terminology and triage procedure.
• Demonstrated ability to build and maintain good customer rapport.
• Excellent interpersonal communication skills and the ability to work effectively with a diverse work force and client base.
• Experience with information technology, electronic health records, medical records & dental records, culturally diverse populations and care of underserved populations.
• Knowledge of local health care environment.
• Ability to speak read and write in English or Spanish preferred.

Responsibilities

• Greets patients, families, and visitors in a courteous, friendly, and professional manner.
• Uses the EMR to register new patients and update demographics with detailed information.
• Verifies patient eligibility and insurance coverage prior to the visit.
• Collects co-pays or deductibles per policies and procedures.
• Informs patients of outstanding balances, collects payments, and issues receipts.
• Maintains patient waiting areas and front-desk organization.
• Adheres to Neighborhood Health policies and HIPAA compliance.

Skills

Customer service

Telephone etiquette

Interpersonal skills

Bilingual English/Spanish

Education

High school diploma/GED

Tools

EMR software

Job description

Neighborhood Health in Arlington, VA is seeking a Dental Front Desk Clerk to greet patients, register new patients in the EMR, verify insurance, collect co-pays, and manage balances. You will work closely with dentists and dental assistants to ensure smooth patient flow and accurate records.

The role requires strong customer service, bilingual English/Spanish preferred, and the ability to handle a busy front desk with professionalism and HIPAA compliance.