Dental Front Desk & Patient Experience Lead

VIP Community Services; New York (NY); On-site; USD 35,000 - 52,000; Full time

Job summary

VIP Community Servicesis seeking a Dental Front Desk Associate to manage daily administrative operations in the dental office, deliver excellent patient service, handle scheduling, and maintain accurate records while ensuring HIPAA and regulatory compliance.

You will greet patients, verify identities, schedule appointments, manage insurance verification in ECW, collect payments, and coordinate with clinicians and external agencies to keep front office workflow smooth.

Qualifications

• Two+ years of related administrative or front desk dental/medical experience preferred.
• Knowledge of dental terminology and procedures preferred.
• Experience with dental software.
• Bilingual (English/Spanish) preferred.
• Proficiency with ECW, E-PACES and MS Office preferred.

Responsibilities

• Greet patients and manage front desk operations while ensuring HIPAA compliance.
• Monitor waiting room and ensure patients are checked in.
• Verify patient identity at each visit.
• Schedule and reschedule provider appointments including no-shows.
• Update patient demographics in ECW daily.
• Verify insurance eligibility in ECW/E-PACES.
• Scan and upload patient documents into ECW.
• Collect co-payments and record transactions.

Skills

Front desk experience

Dental terminology

Dental software

Communication skills

Organizational skills

Bilingual English/Spanish

Tools

ECW (eClinicalWorks)

E-PACES

Microsoft Office

Job description

VIP Community Servicesis seeking a Dental Front Desk Associate to manage daily administrative operations in the dental office, deliver excellent patient service, handle scheduling, and maintain accurate records while ensuring HIPAA and regulatory compliance.

You will greet patients, verify identities, schedule appointments, manage insurance verification in ECW, collect payments, and coordinate with clinicians and external agencies to keep front office workflow smooth.