Patient Coordinator

Great Expressions Dental Centers; Tampa (FL); On-site; USD 40,000 - 50,000; Part time

Job summary

Great Expressions Dental Centers is seeking a friendly Patient Coordinator to welcome patients, schedule appointments, and help maintain accurate records in a fast-paced dental practice.

You will coordinate with hygienists and dentists, greet patients, collect insurance information, and assist with charging co-pays while ensuring privacy and compliance.

Qualifications

• High school diploma or equivalent; healthcare administration education is a plus.
• Proven experience as a receptionist or in a customer service role, preferably in healthcare.
• Excellent interpersonal and communication skills to interact with patients and colleagues.
• Proficient in using dental practice management software and general office applications (e.g., MS Office, email, scheduling systems).
• Strong organizational and multitasking abilities to handle multiple priorities in a fast-paced environment.
• Attention to detail and accuracy in maintaining patient records and managing financial transactions.

Responsibilities

• Provide a warm and friendly welcome to patients as they arrive at the dental practice.
• Maintain a comfortable and inviting waiting area for patients.
• Schedule appointments for patients, considering staff availability and patient preferences.
• Confirm and remind patients about upcoming appointments via phone or other channels.
• Coordinate with dental staff to manage the appointment calendar efficiently.
• Collect and update patient information, including medical history and contact details.
• Create and maintain patient records in the practice management system.
• Ensure patient records are kept confidential and compliant with privacy regulations.
• Verify and update patient insurance information.
• Calculate and collect co-pays, deductibles, and other payments from patients.
• Process insurance claims and coordinate with providers for billing inquiries.
• Respond to patient inquiries via phone, email, or in person with information about services and policies.
• Provide pre-appointment instructions and necessary paperwork.
• Maintain reception area cleanliness and organization and optimize patient flow.
• Communicate with dental hygienists, assistants, and dentists regarding arrivals and scheduling changes.

Skills

Interpersonal skills

Communication skills

Organizational multitasking

Attention to detail

Customer service experience

Education

High school diploma or equivalent

Healthcare administration certification (optional)

Tools

Dental practice management software

MS Office

Appointment scheduling systems

Job description

As a Patient Coordinator at Great Expressions Dental Centers, you’ll be the welcoming face of our practice and the first point of contact for our patients. You’ll help create a positive patient experience by greeting patients, scheduling appointments, maintaining accurate records, and supporting daily office operations.

Schedule:

Tuesdays, Wednesdays, and Fridays, with the potential to transition to full-time for candidates willing to travel between offices.

Responsibilities

• Provide a warm and friendly welcome to patients as they arrive at the dental practice.
• Ensure a comfortable and inviting waiting area for patients.
• Maintain a professional and courteous demeanor when interacting with patients.
• Schedule appointments for patients, considering their preferences and the availability of dental staff.
• Confirm and remind patients about upcoming appointments via phone or other communication channels.
• Coordinate with dental staff to manage the appointment calendar efficiently.
• Collect and update patient information accurately, including personal details and medical history.
• Create and maintain patient records in the dental practice management system.
• Ensure patient records are kept confidential and comply with privacy regulations.
• Verify and update patient insurance information.
• Calculate and collect co-pays, deductibles, and other payments from patients.
• Process insurance claims and coordinate with insurance providers for billing inquiries or issues.
• Respond to patient inquiries via phone, email, or in person, providing information about dental services, appointment availability, and general practice policies.
• Provide clear instructions to patients regarding pre-appointment preparations, forms, and paperwork.
• Maintain the cleanliness and organization of the reception area.Coordinate with dental staff to ensure a smooth patient flow and optimize scheduling efficiency.
• Communicate effectively with dental hygienists, assistants, and dentists regarding patient arrivals, emergencies, or changes in scheduling.

Requirements

• High school diploma or equivalent; additional education or certification in healthcare administration or related field is a plus.
• Proven experience as a receptionist or in a customer service role, preferably in a dental or healthcare setting.
• Excellent interpersonal and communication skills to interact with patients, colleagues, and third-party stakeholders.
• Proficient in using dental practice management software and general office applications (e.g., MS Office, email, appointment scheduling systems).
• Strong organizational and multitasking abilities to handle multiple priorities in a fast-paced environment.
• Attention to detail and accuracy in maintaining patient records and managing financial transactions.
• Knowledge of dental terminology, procedures, and insurance processes is desirable.

#IND6

GEDC is committed to diversity and inclusion and is proud to be an equal opportunity employer. All qualified applicants are welcomed and encouraged to apply.