Dental Front Desk Pro: Scheduling, Insurance & Care

Great Expressions; Jacksonville (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Great Expressions is seeking a Patient Coordinator to be the first point of contact for patients, ensuring a warm welcome and smooth front-desk operations. You will schedule appointments, maintain accurate patient records, and assist with basic administrative tasks in a fast-paced dental practice setting.

The role emphasizes exceptional customer service, confidentiality, and accurate handling of billing and insurance information, with coordination across dental staff to optimize patient flow.

Qualifications

• High school diploma or equivalent.
• Experience in receptionist or customer service roles in healthcare preferred.
• Proficient in dental software and MS Office.
• Excellent communication and interpersonal skills.

Responsibilities

• Greet patients and manage a friendly check-in experience.
• Schedule and coordinate patient appointments.
• Update and maintain patient records securely.
• Handle patient inquiries via phone, email, or in person.

Skills

Interpersonal skills

Customer service

Multitasking

Organization

Education

High school diploma

Healthcare administration certification

Tools

Dental practice software

Job description

Great Expressions is seeking a Patient Coordinator to be the first point of contact for patients, ensuring a warm welcome and smooth front-desk operations. You will schedule appointments, maintain accurate patient records, and assist with basic administrative tasks in a fast-paced dental practice setting.

The role emphasizes exceptional customer service, confidentiality, and accurate handling of billing and insurance information, with coordination across dental staff to optimize patient flow.