Dental Front Desk & Patient Experience Specialist

Independence Dental Services; American Fork (UT); On-site; USD 21,000 - 30,000; Full time

Job summary

Independence Dental Services is seeking a Front Desk professional to support daily front-office operations and ensure a positive patient experience. You will handle patient intake, scheduling, insurance verification, and payments, reporting to the Office Manager.

The role emphasizes accuracy, confidentiality, and teamwork with clinical and administrative staff to maintain efficient workflows. Previous front desk experience in dental/medical settings is preferred.

Qualifications

• 2+ years of experience in a dental or medical front office environment.
• Bilingual (Spanish/English) preferred.
• Proficiency with dental practice management software and Microsoft Office.
• Excellent verbal and written communication skills.
• Ability to multitask and prioritize in a fast-paced environment.
• High school diploma or equivalent required.

Responsibilities

• Greet and welcome patients and visitors in a friendly and professional manner.
• Register new patients and update existing patient information in practice management systems.
• Schedule appointments and manage the daily appointment calendar.
• Complete recalls and patient callbacks to support schedule utilization.
• Answer incoming phone calls, respond to inquiries, and route calls appropriately.

Skills

Multitasking

Bilingual

Verbal communication

Written communication

Education

High school diploma

Tools

Dental practice management software

Microsoft Office

Job description

Independence Dental Services is seeking a Front Desk professional to support daily front-office operations and ensure a positive patient experience. You will handle patient intake, scheduling, insurance verification, and payments, reporting to the Office Manager.

The role emphasizes accuracy, confidentiality, and teamwork with clinical and administrative staff to maintain efficient workflows. Previous front desk experience in dental/medical settings is preferred.