Dental Front Office Lead — Elevate Patient Experience

Independence Dental Services; Elgin (IL); On-site; USD 34,000 - 37,000; Full time

Job summary

Independence Dental Services in Elgin, IL is seeking a Front Desk professional to support daily front-office operations and deliver a positive patient experience. You will handle patient intake, scheduling, insurance verification, and payment processing while maintaining accurate records and HIPAA compliance.

The ideal candidate has 2+ years in a dental or medical front office, strong organization, and proficiency with dental practice management software and Microsoft Office.

Qualifications

• 2+ years of experience in a dental or medical front office environment preferred.
• Strong organizational skills and attention to detail.
• Proficiency with dental practice management software and Microsoft Office.
• Excellent verbal and written communication skills.
• Ability to multitask and prioritize in a fast-paced environment.
• High school diploma or equivalent required.

Responsibilities

• Greet and welcome patients and visitors in a friendly and professional manner.
• Register new patients and update existing patient information in practice management systems.
• Schedule appointments and manage the daily appointment calendar.
• Complete recalls and patient callbacks to support schedule utilization.
• Answer incoming phone calls, respond to inquiries, and route calls appropriately.
• Serve as a primary point of contact for patients regarding scheduling, general inquiries, and administrative questions.
• Maintain a professional, courteous, and patient-focused demeanor at all times.
• Escalate complex or sensitive patient concerns to the Office Manager or Office Manager Assistant.
• Verify dental insurance eligibility and coverage prior to patient visits.
• Collect patient payments at time of service and issue receipts as required.
• Assist with basic insurance billing support and documentation as directed.
• Maintain accurate and up-to-date patient records.
• Ensure confidentiality of sensitive patient and financial information.
• Follow HIPAA guidelines and company policies related to data privacy and security.

Skills

Front office experience

Organizational skills

Dental practice management software

Microsoft Office

Communication skills

Multitasking

Education

High school diploma or equivalent

Tools

Dental practice management software

Microsoft Office

Job description

Independence Dental Services in Elgin, IL is seeking a Front Desk professional to support daily front-office operations and deliver a positive patient experience. You will handle patient intake, scheduling, insurance verification, and payment processing while maintaining accurate records and HIPAA compliance.

The ideal candidate has 2+ years in a dental or medical front office, strong organization, and proficiency with dental practice management software and Microsoft Office.