Dental Front Desk Lead: Elevate Patient Experience

Independence DSO; Elgin (IL); On-site; USD 34,000 - 37,000; Full time

Job summary

Independence DSO in Elgin, IL seeks a Front Desk professional to support daily front-office operations within a dental practice. You will handle patient intake, scheduling, insurance verification, and payment processing to keep workflows efficient and records accurate.

The role reports to the Office Manager, requires 2+ years in a dental/medical front office, proficiency with dental practice management software and Microsoft Office, and strong communication and multitasking skills in a

Qualifications

• 2+ years of experience in a dental or medical front office environment.
• Strong organizational skills and attention to detail.
• Proficiency with dental practice management software and Microsoft Office.
• Excellent verbal and written communication skills.
• Ability to multitask and prioritize in a fast-paced environment.
• High school diploma or equivalent is required.

Responsibilities

• Greet and welcome patients and visitors in a friendly and professional manner.
• Register new patients and update existing patient information in practice management systems.
• Schedule appointments and manage the daily appointment calendar.
• Complete recalls and patient callbacks to support schedule utilization.
• Answer incoming phone calls, respond to inquiries, and route calls appropriately.
• Serve as a primary point of contact for patients regarding scheduling, general inquiries, and administrative questions.
• Maintain a professional, courteous, and patient-focused demeanor at all times.
• Escalate complex or sensitive patient concerns to the Office Manager or Office Manager Assistant.
• Verify dental insurance eligibility and coverage prior to patient visits.
• Collect patient payments at time of service and issue receipts as required.
• Assist with basic insurance billing support and documentation as directed.
• Maintain accurate and up-to-date patient records.
• Ensure confidentiality of sensitive patient and financial information.
• Follow HIPAA guidelines and company policies related to data privacy and security.

Skills

Organizational skills

Communication skills

Multitasking

Dental front office experience

Education

High school diploma or equivalent

Tools

Dental practice management software

Microsoft Office

Job description

Independence DSO in Elgin, IL seeks a Front Desk professional to support daily front-office operations within a dental practice. You will handle patient intake, scheduling, insurance verification, and payment processing to keep workflows efficient and records accurate.

The role reports to the Office Manager, requires 2+ years in a dental/medical front office, proficiency with dental practice management software and Microsoft Office, and strong communication and multitasking skills in a