Dental Front Desk & Patient Experience Lead

Great Expressions Dental Centers; Delaware; On-site; USD 36,000 - 48,000; Full time

Job summary

Great Expressions Dental Centers in Delaware is seeking a Patient Coordinator to greet patients, schedule appointments, maintain records, and handle administrative tasks. You will be the first point of contact, ensuring a welcoming, organized front desk and smooth patient flow.

The role requires strong communication, attention to detail, and familiarity with dental terminology and insurance processes. Proficiency with dental practice management software and MS Office is preferred; prior

Qualifications

• High school diploma or equivalent.
• Experience as a receptionist or in customer service, preferably in healthcare/dental settings.
• Excellent interpersonal and communication skills.
• Proficient with dental practice management software and office applications.
• Strong organizational and multitasking abilities in a fast-paced environment.
• Attention to detail in patient records and financial transactions.
• Knowledge of dental terminology, procedures, and insurance processes is desirable.

Responsibilities

• Greet patients and provide warm welcome at the front desk.
• Schedule appointments based on staff availability and patient preferences.
• Maintain accurate patient records and manage confidentiality.
• Inform patients about pre-appointment requirements and forms.
• Verify and update patient insurance information and process co-pays.
• Coordinate with dental staff to optimize appointment flow and patient experience.
• Respond to inquiries via phone, email, or in person about services and policies.

Skills

Interpersonal skills

Communication

Organizational skills

Multitasking

Attention to detail

Dental terminology knowledge

Education

High school diploma or equivalent

Healthcare administration certification (plus)

Tools

Dental practice management software

MS Office suite (Outlook, Word, Excel)

Job description

Great Expressions Dental Centers in Delaware is seeking a Patient Coordinator to greet patients, schedule appointments, maintain records, and handle administrative tasks. You will be the first point of contact, ensuring a welcoming, organized front desk and smooth patient flow.

The role requires strong communication, attention to detail, and familiarity with dental terminology and insurance processes. Proficiency with dental practice management software and MS Office is preferred; prior