Dental Front Desk & Patient Experience Coordinator

Great Expressions; Jacksonville (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Great Expressions in Jacksonville, FL seeks a Patient Coordinator to be the first contact for patients visiting or calling our dental practice. You will greet patients, schedule appointments, manage records, and handle administrative tasks to ensure a smooth, positive patient experience.

Ideal candidates have strong communication, basic dental terminology knowledge, and proficiency with dental practice software. A high school diploma is required; healthcare administration training is a plus.

Qualifications

• High school diploma or equivalent; healthcare admin training a plus.
• Experience as a receptionist or in customer service, preferably in healthcare.
• Excellent interpersonal and communication skills.
• Proficient with dental practice management software and MS Office.
• Strong organizational and multitasking abilities.
• Attention to detail and accuracy in maintaining records and finances.
• Knowledge of dental terminology and insurance processes is desirable.

Responsibilities

• Greet patients and provide a warm welcome on arrival.
• Schedule appointments considering patient preferences and staff availability.
• Confirm and remind patients about upcoming appointments via phone or other channels.
• Coordinate with dental staff to manage the appointment calendar efficiently.
• Collect and update patient information, including personal details and medical history.
• Create and maintain patient records in the practice management system.
• Ensure patient records are confidential and compliant with privacy regulations.
• Verify and update patient insurance information.
• Calculate and collect co-pays, deductibles, and other payments.
• Process insurance claims and coordinate with providers for billing inquiries.
• Respond to patient inquiries about services, availability, and policies.
• Provide pre-appointment instructions and assist with forms and paperwork.
• Maintain a clean and organized reception area and support patient flow.
• Communicate effectively with hygienists, assistants, and dentists regarding arrivals or changes.

Skills

Customer service

Interpersonal skills

Communication

Organization

Attention to detail

Education

High school diploma

Healthcare admin training

Tools

Dental software

MS Office

Job description

Great Expressions in Jacksonville, FL seeks a Patient Coordinator to be the first contact for patients visiting or calling our dental practice. You will greet patients, schedule appointments, manage records, and handle administrative tasks to ensure a smooth, positive patient experience.

Ideal candidates have strong communication, basic dental terminology knowledge, and proficiency with dental practice software. A high school diploma is required; healthcare administration training is a plus.