Dental Front Desk & Patient Experience Associate

PDS Health; Olney (MD); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Paid time off

Tuition reimbursement

401K

Volunteer time

Job summary

PDS Health in Olney, MD is seeking a courteous Receptionist to welcome patients, answer calls, and support front desk operations. You will ensure a smooth patient flow, accurate check-ins, and timely communication with back office staff.

Responsibilities include scheduling, posting payments, and delivering a Perfect Patient Experience. A friendly, professional demeanor and attention to detail are essential to excel in this role.

Qualifications

• Knowledge of office practices, technology applications and patient insurances.
• Results Oriented: energetic self-starter; meets commitments and priorities daily to achieve results.
• Patient Advocate: empathetic, ethical and adaptable in a healthcare setting.

Responsibilities

• Model company culture, values, standards and best practices based on the We Believe Behavioral Framework.
• Support the PPE process by helping patients come into the office and stay connected during their visit.
• Schedule appointments to ensure providers have a smooth, productive day.
• Interact with patients and guests in the reception area during their wait time.
• Answer phones promptly and handle all calls efficiently.
• Ensure all tasks on the front office checklist are completed daily.
• Post payments to patient accounts per company policies.

Skills

Office practices

Technology proficiency

Insurance knowledge

Patient advocacy

Time management

Interpersonal skills

Communication skills

Organizational skills

Education

High School Diploma or GED

Job description

PDS Health in Olney, MD is seeking a courteous Receptionist to welcome patients, answer calls, and support front desk operations. You will ensure a smooth patient flow, accurate check-ins, and timely communication with back office staff.

Responsibilities include scheduling, posting payments, and delivering a Perfect Patient Experience. A friendly, professional demeanor and attention to detail are essential to excel in this role.