Dental Front Desk & Patient Care Specialist

42 North Dental; Worcester (MA); On-site; USD 24,796 - 30,307; Full time

Job summary

42 North Dental in Worcester, MA is seeking a Patient Care Representative to be the friendly front line for our patients, handling phone calls and in-person visits, and guiding them through appointment scheduling and billing steps.

You will review treatment plans, confirm insurance benefits, and maintain accurate patient records while ensuring HIPAA compliance. A positive, energetic personality and comfort with computer systems are essential.

Qualifications

• Clear speaking and telephone voice.
• Positive attitude and energetic personality.
• Comfortable in a computerized environment.
• Ability to multitask.

Responsibilities

• Interact with patients in a positive professional manner via telephone and in person.
• Schedule and confirm appointments.
• Review and educate patients on treatment plans and financial responsibilities.
• Accurately confirm insurance benefits, communicate and collect patient payment obligations.
• Maintain and manage patient records from initial forms and paperwork through billing procedures with accurate data entry of all patient information.
• Respond to and reply to requests for information.
• Maintain HIPAA compliance and patient privacy.
• Perform other related job duties as assigned.

Skills

Clear speaking & telephone voice

Positive attitude

Energetic personality

Computer literacy

Multitasking

Tools

Computerized environment

Job description

42 North Dental in Worcester, MA is seeking a Patient Care Representative to be the friendly front line for our patients, handling phone calls and in-person visits, and guiding them through appointment scheduling and billing steps.

You will review treatment plans, confirm insurance benefits, and maintain accurate patient records while ensuring HIPAA compliance. A positive, energetic personality and comfort with computer systems are essential.