Dental Front Desk Lead - Patient Care & Insurance Expert

Familia Dental; Fort Wayne (IN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Paid Holidays & Time Off

On demand Pay

Job summary

Familia Dental is seeking a full-time Lead Front Desk Receptionist at our Fort Wayne/Caldwell Water office to supervise and train reception staff, check in patients, verify insurance, and collect payments for services. You will ensure accurate record keeping, follow HIPAA and OSHA requirements, and participate in daily huddles and meetings.

The role requires excellent customer service, strong communication, and the ability to work in a fast-paced dental setting.

Qualifications

• Excellent customer/patient service and verbal communication skills.
• Ability to read, write, speak and understand information and effectively present information one-on-one with patients.
• Ability to apply common sense understanding to carry out details written or verbally instructed.
• Basic computer knowledge
• Experience with dental management software experience is preferred
• Ability to work in fast paced, patient-focused environment.

Responsibilities

• Greet and check in patients.
• Answering the phone and scheduling appointments.
• Maintain patient accounts and records.
• Know and follow insurance plan rules and protocols.
• Verify patient's insurance.
• Submit claims to insurance companies.
• Attend and participate in morning huddles and office meetings.
• Follow HIPAA regulations and safety standards.

Skills

Customer service

Verbal communication

Attention to detail

Basic computer skills

Dental software experience

Teamwork

Listening skills

HIPAA awareness

Education

Experience in dental reception preferred

Tools

Dental management software

Job description

Familia Dental is seeking a full-time Lead Front Desk Receptionist at our Fort Wayne/Caldwell Water office to supervise and train reception staff, check in patients, verify insurance, and collect payments for services. You will ensure accurate record keeping, follow HIPAA and OSHA requirements, and participate in daily huddles and meetings.

The role requires excellent customer service, strong communication, and the ability to work in a fast-paced dental setting.