Lead Front Desk

Familia Dental & Vivid Smiles; Fort Wayne (IN); Presencial; USD 32.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health, Dental and Vision Insurance

401(k) Retirement Plan

Paid Holidays & Time Off

Access to Financial Advisors

Basic Life & AD&D Insurance

Voluntary Life Insurance

Voluntary Short-Term & Long-Term Disab

On demand Pay

Descripción de la vacante

Familia Dental in Fort Wayne is seeking a dedicated Lead Front Desk Receptionist to join the team full-time. The role involves greeting and checking in patients, verifying insurance, scheduling appointments, and overseeing front desk operations.

The ideal candidate will have excellent customer service, strong communication, and basic computer skills, with preference for dental software experience. Strong organizational skills and confidentiality are essential for this position.

Formación

• Excellent customer/patient service and verbal communication skills.
• Ability to read, write, speak and understand information and effectively present information one-on-one with patients.
• Basic computer knowledge; experience with dental management software preferred.

Responsabilidades

• Greet and check in patients.
• Answering the phone and scheduling appointments.
• Maintain patient accounts and records.
• Understand insurance plan rules and follow them.
• Be patient and sensitive to patient emotions.
• Listen to patients and healthcare workers and follow directions from Dentist or supervisor.
• Verify patient’s insurance.
• Ensure all record-keeping is fully and accurately completed.
• Submit claims to insurance companies.
• Notify Office Manager of equipment trouble or safety concerns.
• Attend and participate in morning huddles and office meetings.
• Follow company policy and procedures.
• Understand HIPAA, OSHA laws and maintain confidentiality.
• Other tasks as assigned.

Conocimientos

Customer service

Verbal communication

Reading & writing

Basic computer skills

Dental software experience

Fast-paced environment

Organizational skills

Interpersonal listening

Attention to detail

Herramientas

Dental management software

Descripción del empleo

Description

Our Fort Wayne Coldwater office is looking for a dedicated, outgoing candidate to join their team as a full-time Lead Front Desk Receptionist!

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About the Company

Familia Dental was established in 2008 and has grown rapidly because of our quality dentistry and our caring, compassionate approach to all people. Our practice exemplifies the core values of quality, honesty, and care in everything that we do. Our company strives in community outreach and internal growth. Join our family to be a part of giving back to your community and making a difference every day. Familia Dental is a big believer in internal growth, making it a great company to turn a job into a career.

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Job Purpose

To check in patients, verify insurance eligibility, confirm and/or reschedule appointments as needed, and collect payments for services provided effectively and efficiently. The Lead Dental Receptionist also supervises, and trains subordinate dental receptionists.

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Responsibilities:

• Greet and check in patients
• Answering the phone and scheduling appointments
• Maintain patient accounts and records
• Knowing and understanding insurance plan rules and protocols and able to follow them
• Having patience and ability to be sensitive to patient emotions
• Ability to listen to patients and other healthcare workers and follow directions from a Dentist or supervisor.
• Verify patient's insurance
• Insure all record keeping requirements are fully and accurately completed
• Submit claims to insurance companies
• Notify Office Manager of equipment trouble or general safety concerns
• Attend and participate in morning huddles, chart reviews and regular office meetings..
• Follow company policy and procedures
• Understand and follow HIPAA regulations, state and Federal OSHA laws and safety standards and maintain confidentiality.
• Other tasks as assigned.

Requirements

Qualifications/ Skill Sets

• Excellent customer/patient service and verbal communication skills.
• Ability to read, write, speak and understand information and effectively present information one-on-one with patients.
• Ability to apply common sense understanding to carry out details written or verbally instructed.
• Basic computer knowledge
• Experience with dental management software experience is preferred
• Ability to work in fast paced, patient-focused environment.
• Organizational skills and Detail oriented
• Interpersonal and Listening skills
• Requires excellent customer service skills.
• Previous dental office experience preferred but not required.

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Benefits offered

• Health, Dental and Vision Insurance
• 401(k) Retirement Plan
• Paid Holidays & Time Off
• Access to Financial Advisors
• Basic Life & AD&D Insurance
• Voluntary Life Insurance
• Voluntary Short-Term & Long-Term Disability
• On demand Pay > Receive a portion of your check before payday!

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Availability / Schedule:

Working hours between: M-F, 8:30 AM - 6:30 PM and Sat, 8:30 AM - 4:30 PM

• 4+ days a week, 30-40 hours per week
• available to work Saturdays, when needed
• Full shifts (8-10 hours)