Lead Front Desk — Growth Dental Office (On‑Demand Pay)

Familia Dental & Vivid Smiles; Fort Wayne (IN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

401(k) Retirement Plan

Paid Holidays & Time Off

Access to Financial Advisors

Basic Life & AD&D Insurance

Voluntary Life Insurance

Voluntary Short-Term & Long-Term Disab

On demand Pay

Job summary

Familia Dental in Fort Wayne is seeking a dedicated Lead Front Desk Receptionist to join the team full-time. The role involves greeting and checking in patients, verifying insurance, scheduling appointments, and overseeing front desk operations.

The ideal candidate will have excellent customer service, strong communication, and basic computer skills, with preference for dental software experience. Strong organizational skills and confidentiality are essential for this position.

Qualifications

• Excellent customer/patient service and verbal communication skills.
• Ability to read, write, speak and understand information and effectively present information one-on-one with patients.
• Basic computer knowledge; experience with dental management software preferred.

Responsibilities

• Greet and check in patients.
• Answering the phone and scheduling appointments.
• Maintain patient accounts and records.
• Understand insurance plan rules and follow them.
• Be patient and sensitive to patient emotions.
• Listen to patients and healthcare workers and follow directions from Dentist or supervisor.
• Verify patient’s insurance.
• Ensure all record-keeping is fully and accurately completed.
• Submit claims to insurance companies.
• Notify Office Manager of equipment trouble or safety concerns.
• Attend and participate in morning huddles and office meetings.
• Follow company policy and procedures.
• Understand HIPAA, OSHA laws and maintain confidentiality.
• Other tasks as assigned.

Skills

Customer service

Verbal communication

Reading & writing

Basic computer skills

Dental software experience

Fast-paced environment

Organizational skills

Interpersonal listening

Attention to detail

Tools

Dental management software

Job description

Familia Dental in Fort Wayne is seeking a dedicated Lead Front Desk Receptionist to join the team full-time. The role involves greeting and checking in patients, verifying insurance, scheduling appointments, and overseeing front desk operations.

The ideal candidate will have excellent customer service, strong communication, and basic computer skills, with preference for dental software experience. Strong organizational skills and confidentiality are essential for this position.