Lead Front Desk

Familia Dental; Fort Wayne (IN); Presencial; USD 32 000 - 42 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Paid Holidays & Time Off

On demand Pay

Resumo da oferta

Familia Dental is seeking a full-time Lead Front Desk Receptionist at our Fort Wayne/Caldwell Water office to supervise and train reception staff, check in patients, verify insurance, and collect payments for services. You will ensure accurate record keeping, follow HIPAA and OSHA requirements, and participate in daily huddles and meetings.

The role requires excellent customer service, strong communication, and the ability to work in a fast-paced dental setting.

Qualificações

• Excellent customer/patient service and verbal communication skills.
• Ability to read, write, speak and understand information and effectively present information one-on-one with patients.
• Ability to apply common sense understanding to carry out details written or verbally instructed.
• Basic computer knowledge
• Experience with dental management software experience is preferred
• Ability to work in fast paced, patient-focused environment.

Responsabilidades

• Greet and check in patients.
• Answering the phone and scheduling appointments.
• Maintain patient accounts and records.
• Know and follow insurance plan rules and protocols.
• Verify patient's insurance.
• Submit claims to insurance companies.
• Attend and participate in morning huddles and office meetings.
• Follow HIPAA regulations and safety standards.

Conhecimentos

Customer service

Verbal communication

Attention to detail

Basic computer skills

Dental software experience

Teamwork

Listening skills

HIPAA awareness

Formação académica

Experience in dental reception preferred

Ferramentas

Dental management software

Descrição da oferta de emprego

Description

Our Fort Wayne Coldwater office is looking for a dedicated, outgoing candidate to join their team as a full-time Lead Front Desk Receptionist!

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About the Company

Familia Dental was established in 2008 and has grown rapidly because of our quality dentistry and our caring, compassionate approach to all people. Our practice exemplifies the core values of quality, honesty, and care in everything that we do. Our company strives in community outreach and internal growth. Join our family to be a part of giving back to your community and making a difference every day. Familia Dental is a big believer in internal growth, making it a great company to turn a job into a career.

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Job Purpose

To check in patients, verify insurance eligibility, confirm and/or reschedule appointments as needed, and collect payments for services provided effectively and efficiently. The Lead Dental Receptionist also supervises, and trains subordinate dental receptionists.

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Responsibilities:

• Greet and check in patients
• Answering the phone and scheduling appointments
• Maintain patient accounts and records
• Knowing and understanding insurance plan rules and protocols and able to follow them
• Having patience and ability to be sensitive to patient emotions
• Ability to listen to patients and other healthcare workers and follow directions from a Dentist or supervisor.
• Verify patient's insurance
• Insure all record keeping requirements are fully and accurately completed
• Submit claims to insurance companies
• Notify Office Manager of equipment trouble or general safety concerns
• Attend and participate in morning huddles, chart reviews and regular office meetings..
• Follow company policy and procedures
• Understand and follow HIPAA regulations, state and Federal OSHA laws and safety standards and maintain confidentiality.
• Other tasks as assigned.

Requirements

Qualifications/ Skill Sets

• Excellent customer/patient service and verbal communication skills.
• Ability to read, write, speak and understand information and effectively present information one-on-one with patients.
• Ability to apply common sense understanding to carry out details written or verbally instructed.
• Basic computer knowledge
• Experience with dental management software experience is preferred
• Ability to work in fast paced, patient-focused environment.
• Organizational skills and Detail oriented
• Interpersonal and Listening skills
• Requires excellent customer service skills.
• Previous dental office experience preferred but not required.

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Benefits offered

• Health, Dental and Vision Insurance
• 401(k) Retirement Plan
• Paid Holidays & Time Off
• Access to Financial Advisors
• Basic Life & AD&D Insurance
• Voluntary Life Insurance
• Voluntary Short-Term & Long-Term Disability
• On demand Pay > Receive a portion of your check before payday!

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Availability / Schedule:

Working hours between: M-F, 8:30 AM - 6:30 PM and Sat, 8:30 AM - 4:30 PM

• 4+ days a week, 30-40 hours per week
• available to work Saturdays, when needed
• Full shifts (8-10 hours)