Dental Front Office Lead: Patient Experience & Revenue

CPF Dental; Saraland (AL); On-site; USD 19,000 - 25,000; Full time

Job summary

CPF Dental seeks a Business Assistant I to independently run the front office for a Marquee Dental Partners practice under the guidance of the Operations Leader. You will ensure patients are prioritized from arrival through treatment planning and financial commitment.

Responsibilities include scheduling, answering phones, insurance claims, and delivering extraordinary patient service while following HIPAA and OSHA safety procedures and policies.

Qualifications

• Must have strong front desk and customer service skills.
• Experience with insurance claims and HIPAA compliance preferred.

Responsibilities

• Run front desk operations including scheduling, phones, check-in/check-out, and reports.
• Assist patients with financial commitments and maximize benefits with insurers.
• Provide exceptional patient service and resolve concerns promptly.
• Adhere to HIPAA/OSHA standards and protect PHI and payment data.
• Collaborate with Operations Leader and clinical staff to ensure smooth office operations.
• Complete continuing education as required.

Skills

Self-starter

Independent worker

Goal achiever

Customer Service Focused

Tech savvy

Lifelong learner

Feedback receptiveness

Education

High School diploma or equivalent

Job description

CPF Dental seeks a Business Assistant I to independently run the front office for a Marquee Dental Partners practice under the guidance of the Operations Leader. You will ensure patients are prioritized from arrival through treatment planning and financial commitment.

Responsibilities include scheduling, answering phones, insurance claims, and delivering extraordinary patient service while following HIPAA and OSHA safety procedures and policies.