Dental Front Desk & Insurance Coordinator

Heartland Dental LLC; Rocky Mount (NC); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement savings plans

Six paid holidays

PTO

Daily Pay

Job summary

Heartland Dental LLC is seeking a Business Assistant to support the front office and streamline administrative functions in Rocky Mount. You will handle scheduling, claims processing, and communications with patients and insurers to ensure smooth daily operations.

The role emphasizes HIPAA compliance, PHI handling, and teamwork with providers to optimize office performance. Opportunities for training and growth are offered within a stable, established dental support organization.

Qualifications

• Experience in a fast-paced, customer-centric environment.
• Excellent communication and organizational skills.
• Access to PHI for job functions; HIPAA training required; protect PHI and data safeguards.

Responsibilities

• Greet and welcome patients to create a great first impression.
• Manage front office duties, including phones, mail, email, and communications with patients and insurance.
• Use Dentrix for scheduling and records.
• Schedule and confirm appointments for multiple providers.
• File insurance claims and follow up on outstanding claims; verify benefits and coverage.
• Post payments and process accounts receivable.
• Review treatment plan fees and payment options with patients.
• Partner with providers to implement Heartland Dental systems to optimize office potential.

Skills

Customer-focused

Excellent communication

Organizational skills

Tools

Dentrix

Job description

Heartland Dental LLC is seeking a Business Assistant to support the front office and streamline administrative functions in Rocky Mount. You will handle scheduling, claims processing, and communications with patients and insurers to ensure smooth daily operations.

The role emphasizes HIPAA compliance, PHI handling, and teamwork with providers to optimize office performance. Opportunities for training and growth are offered within a stable, established dental support organization.