Dental Front Office & Insurance Coordinator

Heartland Dental; Charlottesville (VA); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Competitive benefits including health,

retirement savings plans

six paid holidays and PTO

Access to on-demand Daily Pay

Job summary

Heartland Dental’s Blue Ridge Family Dentistry is seeking a Business Assistant to support front office operations in Charlottesville, VA. The role focuses on welcoming patients, handling calls, scheduling, and maintaining records to ensure smooth daily operations.

You’ll work with Dentrix, coordinate appointments for multiple providers, process insurance claims, and assist with billing and payments while upholding HIPAA and PHI safeguards.

Qualifications

• Experience working in a fast-paced and customer-centric environment.
• Excellent communication and organizational skills.
• Access to PHI with HIPAA training; protect PHI and data safeguards.

Responsibilities

• Greet and welcome patients as they enter the office to create a great first impression of our team
• Manage front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies
• Utilize Dentrix for patient scheduling and records
• Schedule and confirm appointments for multiple providers in the office
• File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage
• Post insurance and patient payments and process accounts receivables
• Review treatment plan fees and payment options with patients
• Partner with the providers and team to implement Heartland Dental systems to optimize office potential

Skills

Excellent communication

Organizational skills

Customer-centric

Tools

Dentrix

Job description

Heartland Dental’s Blue Ridge Family Dentistry is seeking a Business Assistant to support front office operations in Charlottesville, VA. The role focuses on welcoming patients, handling calls, scheduling, and maintaining records to ensure smooth daily operations.

You’ll work with Dentrix, coordinate appointments for multiple providers, process insurance claims, and assist with billing and payments while upholding HIPAA and PHI safeguards.