Dental Front Desk Coordinator: Patient Care & Scheduling

Commonwealth Dentistry; Pennsylvania; On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health benefits

Paid time off

401(k)

Job summary

Commonwealth Dentistry is seeking a Patient Coordinator to greet patients, manage check-in/out, and answer phones to convert calls into appointments. You will verify insurance, explain benefits, and present treatment plans with clear cost information.

The role requires coordinating with the clinical team to ensure smooth handoffs and HIPAA privacy, in person. The position prioritizes reliability, a positive attitude, excellent communication, and teamwork to keep the schedule full and patients

Qualifications

• At least 1–2 years of dental front office experience.
• Experience verifying dental insurance and explaining benefits.
• Experience presenting treatment plans and collecting payments.
• Experience scheduling and confirming appointments and managing a provider schedule.
• Knowledge of dental terminology and procedure codes.
• Experience with Denticon is a plus.
• Strong phone, computer, and typing skills.
• Bilingual English/Spanish is a plus.

Responsibilities

• Greet patients and manage check-in/check-out accurately and efficiently.
• Answer phones promptly and convert new patient calls into appointments.
• Maintain and protect the schedule, including recalls and cancellations.
• Confirm upcoming appointments by phone and text to reduce no-shows.
• Ensure patients leave with their next appointment booked.
• Verify insurance eligibility and explain benefits clearly.
• Present treatment plans, discuss fees, estimates, and financing options.
• Collect copays and balances at service time.
• Keep patient records accurate and up-to-date.
• Coordinate with clinical team for smooth handoffs.
• Protect patient privacy and follow HIPAA requirements.

Skills

Dental front office

Insurance verification

Appointment scheduling

Communication skills

Phone skills

Typing

Bilingual English/Spanish

Tools

Denticon

Job description

Commonwealth Dentistry is seeking a Patient Coordinator to greet patients, manage check-in/out, and answer phones to convert calls into appointments. You will verify insurance, explain benefits, and present treatment plans with clear cost information.

The role requires coordinating with the clinical team to ensure smooth handoffs and HIPAA privacy, in person. The position prioritizes reliability, a positive attitude, excellent communication, and teamwork to keep the schedule full and patients