Dental Front Desk & Patient Experience Coordinator

Commonwealth Dentistry; Chester (VA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

PTO

401(k)

Job summary

Commonwealth Dentistry in Virginia, Chester is seeking a Patient Coordinator to be the first and last face patients see. You will manage the front desk, help patients understand benefits and costs, and book their next visits.

This in-person role requires reliability, a positive attitude, and a team-first mindset. You will handle money conversations, protect patient privacy, and ensure accurate records while coordinating with the clinical team.

Qualifications

• Dental front office experience (1–2+ years) is required.
• Experience verifying dental insurance and explaining benefits to patients.
• Experience presenting treatment plans and collecting patient payments.
• Experience scheduling and confirming appointments and managing a provider schedule.
• Knowledge of dental terminology and procedure codes.
• Denticon practice management software experience is a plus.
• Strong phone, computer, and typing skills.
• Bilingual English/Spanish is a plus.

Responsibilities

• Greet patients and manage check-in/check-out accurately and efficiently.
• Answer phones promptly and convert new patient calls into scheduled appointments.
• Build and protect the schedule by filling openings and handling recalls and unscheduled treatment lists.
• Confirm upcoming appointments by phone and text to reduce no-shows.
• Explain coverage and fees in plain language and discuss payment or financing options.
• Collect copays and balances at service time and post payments accurately.
• Keep patient records, forms, and notes complete and accurate.
• Coordinate with the clinical team to ensure smooth handoffs and avoid gaps.

Skills

Reliability

Presence

Team mindset

Money conversations

Schedule ownership

Attention to detail

Professional presentation

Tools

Denticon

Job description

Commonwealth Dentistry in Virginia, Chester is seeking a Patient Coordinator to be the first and last face patients see. You will manage the front desk, help patients understand benefits and costs, and book their next visits.

This in-person role requires reliability, a positive attitude, and a team-first mindset. You will handle money conversations, protect patient privacy, and ensure accurate records while coordinating with the clinical team.