Dental Front Desk Coordinator — Half‑Day Fridays & Benefits

Milwaukee Succeeds; Milwaukee (WI); Hybrid; USD 32,000 - 42,000; Full time

Job summary

The Gerald L. Ignace Indian Health Center, Inc. is seeking a friendly dental front desk receptionist to greet patients, manage calls, and handle registrations.

You will coordinate appointments, process insurance information, and ensure accurate documentation while maintaining HIPAA standards. Ideal candidates have at least 2 years of front desk dental experience, knowledge of Dentrix and MS Office, and a customer-oriented approach.

Qualifications

• High school diploma or equivalent is required.
• Minimum 2 years of front desk dental office experience.
• Knowledge of dental insurance verification and billing processes.
• Knowledge of dental terminology and dental procedures.
• Knowledge of patient evaluation and triage procedures.
• Knowledge of scheduling techniques.
• Familiarity with regulations for dental outpatient services.
• Proficient with Word, Excel, Access, PowerPoint and Dentrix.
• Ability to work as a team in a clinical setting.
• Ability to operate dental software and equipment.
• Bilingual preferred.

Responsibilities

• Greet patients face to face or by phone.
• Answer calls, manage messages, and triage appropriately.
• Register new and current patients per office protocol.
• Help patients fill out paperwork to be seen.
• Update patient information and insurance data.
• Inform patients about policies, financial agreements, and cancellations.
• Manage patient records securely under HIPAA.
• Schedule appointments per templates for providers.
• Confirm, cancel, and no-show management.
• Coordinate referrals to specialists.
• Coordinate lab cases with dental labs.
• Collect and arrange patient payments.
• Assist business manager and dental director with visits/payments.
• Coordinate providers’ schedules to maximize quality care.
• Treat patients with dignity and respect.
• Maintain confidentiality and security per standards.

Skills

Front desk experience

Dental insurance verification

Dental terminology

Dental procedures

Triage procedures

Scheduling techniques

Teamwork

Bilingual preferred

Education

High school diploma or equivalent

Tools

Dentrix

Word

Excel

Access

PowerPoint

Job description

The Gerald L. Ignace Indian Health Center, Inc. is seeking a friendly dental front desk receptionist to greet patients, manage calls, and handle registrations.

You will coordinate appointments, process insurance information, and ensure accurate documentation while maintaining HIPAA standards. Ideal candidates have at least 2 years of front desk dental experience, knowledge of Dentrix and MS Office, and a customer-oriented approach.