Front Desk Coordinator

Milwaukee Succeeds; Milwaukee (WI); Hybrid; USD 32,000 - 42,000; Full time

Job summary

The Gerald L. Ignace Indian Health Center, Inc. is seeking a friendly dental front desk receptionist to greet patients, manage calls, and handle registrations.

You will coordinate appointments, process insurance information, and ensure accurate documentation while maintaining HIPAA standards. Ideal candidates have at least 2 years of front desk dental experience, knowledge of Dentrix and MS Office, and a customer-oriented approach.

Qualifications

• High school diploma or equivalent is required.
• Minimum 2 years of front desk dental office experience.
• Knowledge of dental insurance verification and billing processes.
• Knowledge of dental terminology and dental procedures.
• Knowledge of patient evaluation and triage procedures.
• Knowledge of scheduling techniques.
• Familiarity with regulations for dental outpatient services.
• Proficient with Word, Excel, Access, PowerPoint and Dentrix.
• Ability to work as a team in a clinical setting.
• Ability to operate dental software and equipment.
• Bilingual preferred.

Responsibilities

• Greet patients face to face or by phone.
• Answer calls, manage messages, and triage appropriately.
• Register new and current patients per office protocol.
• Help patients fill out paperwork to be seen.
• Update patient information and insurance data.
• Inform patients about policies, financial agreements, and cancellations.
• Manage patient records securely under HIPAA.
• Schedule appointments per templates for providers.
• Confirm, cancel, and no-show management.
• Coordinate referrals to specialists.
• Coordinate lab cases with dental labs.
• Collect and arrange patient payments.
• Assist business manager and dental director with visits/payments.
• Coordinate providers’ schedules to maximize quality care.
• Treat patients with dignity and respect.
• Maintain confidentiality and security per standards.

Skills

Front desk experience

Dental insurance verification

Dental terminology

Dental procedures

Triage procedures

Scheduling techniques

Teamwork

Bilingual preferred

Education

High school diploma or equivalent

Tools

Dentrix

Word

Excel

Access

PowerPoint

Job description

Half Day on Fridays and Excellent Benefits!

Under di r ect supervision of the Reception Lead, assist the dentist, r egiste r ed dental hygienist, and dental assistants to schedule and coo r dinate quality dental ca r e to patients, and to help o rganize the daily operations of a dental clinic to operate in an e ? cient, cost e ? ective, and p r oductive manner.

ESSENTIAL BEHAVIORS:

• Build Trust: Operate with transparency, no hidden agenda; place confidence in colleagues, give proper credit to others. Follow through on agreed upon actions. Treat sensitive or confidential information appropriately. Keep emotions under control. Exhibit ethical and moral behavior in everyday business conduct.
• Foster Communication: Demonstrate ability to carefully listen to others at all levels of the organization. Seek and listen to feedback and be approachable. Express thoughts and ideas effectively. Display and promote cross cultural sensitivity.
• Display Stewardship: Understand business implications of decisions. Conserve organization resources. Look for ways to improve and promote quality. Take personal responsibility. Use resources in an efficient and cost-effective manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• G r eet patients; face to face and, o r , over the phone
• Answer phone calls, manage messages, and distribute triage messages app r opriately to dental assistants, and/or p r oviders
• Register new and cur r ent patients in compliance with o ? ce p r otocol
• Help patients fill out all necessary paperwork and documentation to be seen at dental clinic
• Update patient information, dental insurance, and income verification for sliding fee
• Inform patients of policies about dental p r ocedu r es, financial ag r eement, ta r diness, cancellation of less than 24 hours, and no shows
• Manage patient r eco rds in a secu r ed and confidential manner in compliance with HIP P A
• Schedule dental appointments in r respect to established schedule templates for p r oviders
• Confirm upcoming appointments, and fill in cancellations and no shows
• Coo r dinate r eferrals to ensu r e patients r eceive r ecommended ca r e with specialists
• Coo r dinate lab cases to dental lab(s) in an app r opriate time and manner
• Collect and arrange patient payments
• Assist business manager and dental di r ector to captu r e annual visits and payments/ r eimbursements in a timely fashion
• Coo r dinate p r oviders’ schedules to maximize quality ca r e for patients to finish needed dental t r eatment in a timely manner
• T r eat patients with dignity and r espect.
• Maintain strict department securit y , confidentialit y , and quality to meet p r ofessional standa r ds of the department.
• The above duties and r esponsibilities a r e not an all-inclusive list but rather a general r ep r esentation of the duties and r esponsibilities associated with this position. The duties and r esponsibilities will be subject to change based on o r ganizational needs and/or deemed necessary by the superviso r . R

QUALIFICATIONS :

(R)equired vs. (P)referred

• High School DIploma aor equivalent R
• Minimum of 2 years of f r ont desk dental offi ce experience R
• Knowledge of dental insurance/benefit verification and billing p r ocesses R
• Knowledge of dental terminologies and dental p r ocedu r es R
• Knowledge of patient evaluation and triage p r ocedu r es. R
• Knowledge of planning and scheduling techniques. R
• Knowledge of Federal, State, and institutional r egulations and guidelines for the p r ovision of dental outpatient services. P
• Skill in operating business computers and o ? ce machines, including in a Windows envi r onment, specifically W o r d, Excel, Access, and p r esentation softwa r e (such as PowerPoint) and elect r onic dental r eco r ds softwa r e such as Dentrix. R
• Ability to work as a team member within a clinical envi r onment and maintain p r ofessional r elationships with individuals of varying social and cultural backg r ounds and with co-workers at all levels. R
• Ability to operate, maintain, and t r oubleshoots a wide range of dental softwa r e and equipment in acco r dance with p r escribed p r ocedu r es and standa r ds.P

OTHER REQUIREMENTS:

• Employee Health Labs (MMR, Varcilla, Hep B, and TB skin test (or QuantiFERON)
• Annual and individual trainings
• Excellent communication and interpersonal skills; ability to develop rapport and maintain positive relationships with a variety of patients, visitors, staff and providers.
• Ability to understand and react with cultural sensitivity to client needs.
• Bilingual preferred.

The Gerald L. Ignace Indian Health Center, Inc. provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability. Equal Opportunity employer/Veteran/Disabled. American Indian and Veteran Preference employer.