Dental Front Desk Champion — Patient Care & Growth

North American Dental Group; Georgia; On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive PTO

401(k) plan

Career growth opportunities

Dynamic office atmosphere

Job summary

North American Dental Group is seeking a Front Desk Coordinator to greet patients, manage appointments, and handle front desk operations with a focus on service quality. You will verify insurance, collect co-pays, and support the office team to ensure smooth daily workflows.

You’ll contribute to a patient-centric experience, leveraging dental software and MS Office to maintain accurate records, prepare reports, and communicate clearly with patients and staff in a fast-paced environment.

Qualifications

• 1–5 years of customer service, insurance, or dental experience preferred.
• Experience with dental software and MS Office; ability to learn new programs as needed.
• High school diploma or equivalent required; associate degree preferred.
• Patient-facing communication and team collaboration skills.

Responsibilities

• Greet patients and manage front desk operations to ensure a smooth patient flow.
• Answer phones, schedule, verify, and confirm appointments; greet visitors.
• Explain procedures and/or services to patients using dental knowledge.
• Present financial policies and collect co-payments; verify insurance coverage.
• Track appointments and manage no-shows, cancellations, and late arrivals.

Skills

Quality control

Insurance verification

End of day reports

Phone etiquette

Customer service

Education

High School Diploma

Associate's degree preferred

Tools

Dental software

Microsoft Office

Job description

North American Dental Group is seeking a Front Desk Coordinator to greet patients, manage appointments, and handle front desk operations with a focus on service quality. You will verify insurance, collect co-pays, and support the office team to ensure smooth daily workflows.

You’ll contribute to a patient-centric experience, leveraging dental software and MS Office to maintain accurate records, prepare reports, and communicate clearly with patients and staff in a fast-paced environment.