Front Desk Coordinator: Patient Experience & Growth

North American Dental Group (NADG); Town of Florida (NY); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Paid time off

Benefits package including 401k

Career growth opportunities

Dynamic team environment

Job summary

North American Dental Group is looking for a Front Desk Coordinator to welcome patients, verify insurance, schedule appointments, and handle financial transactions with accuracy and empathy.

The role requires a high school diploma and 1–5 years of customer service or dental experience; proficiency in dental software and Microsoft Office is preferred, with opportunities for growth and comprehensive benefits.

Qualifications

• 1-5 years of customer service, insurance, or dental experience preferred.
• Knowledge of dental software and Microsoft Office programs.

Responsibilities

• Handle clerical tasks such as sorting mail, scanning, and photocopying; answer calls and greet visitors.
• Schedule, verify, and confirm patient appointments and explain procedures to patients.
• Present financial policies, collect co-payments, and verify insurance coverage.
• Maintain end-of-day reports and keep patients worry-free with accuracy.
• Track appointments affected by no-shows, cancellations, or late arrivals.

Skills

Customer service

Insurance experience

Dental experience

Education

High School Diploma or equivalent

Tools

Dental software

Microsoft Office

Job description

North American Dental Group is looking for a Front Desk Coordinator to welcome patients, verify insurance, schedule appointments, and handle financial transactions with accuracy and empathy.

The role requires a high school diploma and 1–5 years of customer service or dental experience; proficiency in dental software and Microsoft Office is preferred, with opportunities for growth and comprehensive benefits.