Dental Front Desk Coordinator - Patient Care & Scheduling

North American Dental Group; Thielman Crossroads (PA); On-site; USD 36,000 - 46,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance (F

Healthcare Spending Account

Paid Time Off

401k

Voluntary Life & Disability Insurance

Employee Assistance Program

Referral Program

Employee Discount Program

Job summary

North American Dental Group is seeking a Front Desk Coordinator to join our dental team. This role handles patient check-in/out, verifies insurance, collects co-payments, and communicates treatment plans with patients.

The position includes a $500 sign-on bonus and requires strong customer service, clerical skills, and familiarity with dental software. Hours follow a typical dental office schedule, Monday through Friday.

Qualifications

• Must be dependable and skilled in quality control when handling financial information, performing insurance verification, and preparing end of the day reports, always keeping our patients worry-free.
• Performs clerical tasks such as sorting, opening, distributing mail, scanning, and photocopying. Answer phone calls and provide information to callers; greet visitors/patients; schedules, verifies, and confirms patient appointments.
• Explains procedures and/or services to patients using dental knowledge.
• Presents financial policies and arrangements to patients collect co-payments and verify insurance coverage as appropriate.
• Tracks appointments due to no-shows, cancellations, and late arrivals

Responsibilities

• Greet patients and manage front desk communications.
• Verify insurance and collect co-pays as appropriate.
• Schedule, reschedule, and confirm patient appointments.
• Explain treatment procedures and financial policies to patients.

Skills

Customer service

Insurance verification

End of day reports

Clerical tasks

Dental front desk experience

Education

High School Diploma or equivalent

Associate's degree preferred

Tools

Dental software

Microsoft Office

Job description

North American Dental Group is seeking a Front Desk Coordinator to join our dental team. This role handles patient check-in/out, verifies insurance, collects co-payments, and communicates treatment plans with patients.

The position includes a $500 sign-on bonus and requires strong customer service, clerical skills, and familiarity with dental software. Hours follow a typical dental office schedule, Monday through Friday.