Dental Front Desk Champion | Patient Care & Scheduling

North American Dental Group; Chattanooga (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

HSA

Paid time off

401k

Life insurance

Disability insurance

Employee assistance program

Referral program

Employee discount

Job summary

North American Dental Group in Chattanooga, TN seeks a Front Desk Coordinator to greet patients, manage scheduling, verify insurance, and handle payments, ensuring a smooth patient experience.

In this full-time role, you will use dental software and Microsoft Office, provide exceptional service, explain procedures, and support daily office operations within a friendly team environment.

Qualifications

• Must be dependable and able to handle financial information and insurance verification with accuracy.
• Greet visitors, answer calls, schedule and confirm patient appointments.
• Explain procedures and/or services to patients using dental knowledge.
• Present financial policies and collect co-payments while verifying insurance.
• Track appointments due to no-shows, cancellations, and late arrivals.

Responsibilities

• Process insurance verification and end-of-day reports while keeping patients at ease.
• Answer phone calls, greet visitors, schedule and verify appointments.
• Explain procedures and/or services to patients using dental knowledge.
• Present financial policies and collect co-payments and verify insurance coverage.
• Track appointments due to no-shows, cancellations, and late arrivals.

Skills

Dependable

Insurance verification

Quality control

Customer service

Scheduling

Education

High School Diploma or equivalent

Associate’s degree preferred

Tools

Dental software

Microsoft Office

Job description

North American Dental Group in Chattanooga, TN seeks a Front Desk Coordinator to greet patients, manage scheduling, verify insurance, and handle payments, ensuring a smooth patient experience.

In this full-time role, you will use dental software and Microsoft Office, provide exceptional service, explain procedures, and support daily office operations within a friendly team environment.