Dental Front Desk Coordinator — Patient-First Experience

North American Dental Group (NADG); Morgantown (WV); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

Healthcare Spending Account

Paid Time Off

401k

Voluntary Life & Disability Insurance

Employee Assistance Program

Referral Program

Employee Discount Program

Job summary

North American Dental Group partners with Open Up to deliver best-in-class patient care and a patient-first philosophy. The Front Desk Coordinator supports insurance verification, scheduling, and clear communication with patients, while handling daily financial tasks to ensure seamless visits.

Responsibilities include greeting visitors, answering calls, explaining procedures, collecting payments, and tracking cancellations. A high school diploma and 1–5 years in a related role are preferred.

Qualifications

• High School Diploma or equivalent; Associate degree preferred.
• 1–5 years of customer service, insurance, or dental experience preferred.
• Knowledge of dental software and Microsoft Office; ability to learn new programs.

Responsibilities

• Handle cash-related tasks, insurance verification, and end-of-day reports to keep patients at ease.
• Answer phones, greet visitors, schedule/verify/confirm appointments.
• Explain procedures and services using dental knowledge for patients.
• Present financial policies and collect co-payments while verifying insurance.
• Track appointments affected by no-shows, cancellations, and late arrivals.

Skills

Customer Service

Insurance Verification

Phone Etiquette

Detail Oriented

Education

High School Diploma

Associate degree preferred

Tools

Dental software

Microsoft Office

Job description

North American Dental Group partners with Open Up to deliver best-in-class patient care and a patient-first philosophy. The Front Desk Coordinator supports insurance verification, scheduling, and clear communication with patients, while handling daily financial tasks to ensure seamless visits.

Responsibilities include greeting visitors, answering calls, explaining procedures, collecting payments, and tracking cancellations. A high school diploma and 1–5 years in a related role are preferred.