Dental Front Office & Business Support Specialist

Heartland; Horn Lake (MS); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Retirement savings plans

Six paid holidays and PTO

Daily Pay (on-demand)

Job summary

Heartland Dental’s Dental Front Office/Business Assistant role focuses on welcoming patients, handling front office tasks, and supporting insurance and billing processes. You’ll work in a team-driven environment that values learning and patient-first service.

The role involves scheduling, claims processing, and coordination with providers to optimize office workflow while upholding HIPAA standards and PHI protection. A supportive, growth-oriented team is provided.

Qualifications

• Experience working in a fast-paced and customer-centric environment.
• Excellent communication and organizational skills.
• HIPAA training and PHI protection awareness.

Responsibilities

• Greet and welcome patients to create a great first impression.
• Manage front office duties, including phones, mail and emails, and communications with patients and insurance companies.
• Utilize Dentrix for scheduling and records.
• Schedule and confirm appointments for multiple providers.
• File insurance claims and follow up on outstanding claims; verify benefits.
• Post insurance and patient payments and process accounts receivable.
• Review treatment plan fees and payment options with patients.
• Partner with providers and team to implement Heartland Dental systems.

Skills

Customer service

Communication

Organizational skills

Tools

Dentrix

Job description

Heartland Dental’s Dental Front Office/Business Assistant role focuses on welcoming patients, handling front office tasks, and supporting insurance and billing processes. You’ll work in a team-driven environment that values learning and patient-first service.

The role involves scheduling, claims processing, and coordination with providers to optimize office workflow while upholding HIPAA standards and PHI protection. A supportive, growth-oriented team is provided.