Dental Front Desk & Billing Pro

Heartland Dental; Springfield (IL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid holidays

Paid time off

Job summary

Heartland Dental's Prairie Crossing office in Springfield, IL, is seeking a full-time Business Assistant to join the team. You will support front office operations and help create a welcoming environment for patients, collaborating with a 15-person team that values communication and community.

In this role, you’ll greet patients, manage phones and mail, use Dentrix for scheduling and records, handle insurance tasks, post payments, and work with providers to implement Heartland Dental systems to

Qualifications

• Experience in fast-paced, customer-centric environments.
• Excellent communication and organizational skills.
• HIPAA training and data safeguards for handling PHI.

Responsibilities

• Greet and welcome patients to create a positive first impression.
• Manage front office duties: phones, mail, emails and patient communication.
• Use Dentrix for scheduling and patient records management.
• Schedule and confirm appointments for multiple providers.
• File patient insurance claims and follow up on benefits.
• Post patient payments and process accounts receivable.
• Review treatment plan fees and payment options with patients.
• Collaborate with providers to implement Heartland Dental systems.

Skills

Customer service

Communication

Organization

Tools

Dentrix

Job description

Heartland Dental's Prairie Crossing office in Springfield, IL, is seeking a full-time Business Assistant to join the team. You will support front office operations and help create a welcoming environment for patients, collaborating with a 15-person team that values communication and community.

In this role, you’ll greet patients, manage phones and mail, use Dentrix for scheduling and records, handle insurance tasks, post payments, and work with providers to implement Heartland Dental systems to