Dental Front Desk Pro | Scheduling, Billing & Care

Heartland Dental; Janesville (WI); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Six paid holidays

Paid time off (PTO)

Daily pay access

Job summary

Heartland Dental, ForwardDental - Janesville, is seeking a Business Assistant to support the front office and patient workflow in a busy dental office. You’ll greet patients, handle phones and scheduling, and assist with billing and insurance communications.

The role emphasizes teamwork, strong communication, HIPAA awareness, and experience in a dental or medical setting. Training in Dentrix and insurance billing helps you hit the ground running, with competitive benefits and growth

Qualifications

• Experience in a fast-paced, customer-centric environment.
• Excellent communication and organizational skills.
• Access to PHI requires HIPAA training and data safeguards.
• Dentrix or other dental software experience.

Responsibilities

• Greet and welcome patients at the office to create a great first impression.
• Manage front office duties, including answering phones, checking mail/email, and communicating with patients and insurance companies.
• Utilize Dentrix for patient scheduling and records.
• Schedule and confirm appointments for multiple providers in the office.
• File patient insurance claims and follow up on outstanding claims; verify benefits and coverage.
• Post insurance and patient payments and process accounts receivable.
• Review treatment plan fees and payment options with patients.
• Partner with providers and team to implement Heartland Dental systems to optimize office potential.

Skills

Customer service

Communication

PHI/HIPAA compliance

Dentrix

Tools

Dentrix

Job description

Heartland Dental, ForwardDental - Janesville, is seeking a Business Assistant to support the front office and patient workflow in a busy dental office. You’ll greet patients, handle phones and scheduling, and assist with billing and insurance communications.

The role emphasizes teamwork, strong communication, HIPAA awareness, and experience in a dental or medical setting. Training in Dentrix and insurance billing helps you hit the ground running, with competitive benefits and growth