Dental Clinic AMS: Scheduling & Patient Care Admin

U.S. Department of Veterans Affairs; Menlo Park (CA); Sur place; USD 70 000 - 91 000; Plein temps

Avantages offerts par ce poste

Paid time off

Parental leave

Federal health insurance

Federal retirement plan

Résumé du poste

U.S. Department of Veterans Affairs is seeking an Advanced Medical Support Assistant (AMSA) to support the Dental Clinic. The AMSA will handle front desk operations, schedule patient appointments, and maintain no-show records while delivering timely, professional customer service by phone and in person.

The position works Monday–Friday, with standard federal benefits and responsibilities including patient check-in/out and coordination of urgent dental care when needed.

Qualifications

• Administrative/clerical support experience.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks at a busy front desk.

Responsabilités

• Check-in/out patients for each clinic visit and manage records of no-shows.
• Schedule, cancel, and reschedule patient appointments; arrange follow-ups.
• Answer and direct telephone calls and secure messages in a professional manner.
• Coordinate with dental providers to maximize clinic productivity and ensure appropriate appointment times.

Connaissances

Front desk operations

Appointment scheduling

Customer service

Phone and in-person communication

Description du poste

U.S. Department of Veterans Affairs is seeking an Advanced Medical Support Assistant (AMSA) to support the Dental Clinic. The AMSA will handle front desk operations, schedule patient appointments, and maintain no-show records while delivering timely, professional customer service by phone and in person.

The position works Monday–Friday, with standard federal benefits and responsibilities including patient check-in/out and coordination of urgent dental care when needed.