Advanced Medical Support Assistant

U.S. Department of Veterans Affairs; Menlo Park (CA); On-site; USD 70,000 - 91,000; Full time

Benefits offered by this job

Paid time off

Parental leave

Federal health insurance

Federal retirement plan

Job summary

U.S. Department of Veterans Affairs is seeking an Advanced Medical Support Assistant (AMSA) to support the Dental Clinic. The AMSA will handle front desk operations, schedule patient appointments, and maintain no-show records while delivering timely, professional customer service by phone and in person.

The position works Monday–Friday, with standard federal benefits and responsibilities including patient check-in/out and coordination of urgent dental care when needed.

Qualifications

• Administrative/clerical support experience.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks at a busy front desk.

Responsibilities

• Check-in/out patients for each clinic visit and manage records of no-shows.
• Schedule, cancel, and reschedule patient appointments; arrange follow-ups.
• Answer and direct telephone calls and secure messages in a professional manner.
• Coordinate with dental providers to maximize clinic productivity and ensure appropriate appointment times.

Skills

Front desk operations

Appointment scheduling

Customer service

Phone and in-person communication

Job description

• Department: Department of Veterans Affairs

The Advanced Medical Support Assistant (AMSA) provides administrative and clerical support for the Dental Clinic, managing front desk operations and coordinating patient care services. Responsibilities include scheduling and managing appointments, maintaining no-show records, and providing timely, professional customer service by phone and in person.

Key Responsibilities

Total Rewards of a Allied Health Professional Work Schedule: Monday-Friday 8:00am - 4:30pm Telework: Not available Virtual: This is not a virtual position.

Functional Statement #:1452F Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized PCS Appraised Value Offer (AVO): Not Authorized Pay: Competitive salary and regular salary increases When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).

Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience. Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.

Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Major duties include but are not limited to: Checks-in/out patients for each clinic visit and records no-show information if applicable.

Works with dental providers to fill their clinic grids and maximize clinic productivity (goal >90% of clinic appointment slots filled). Ensures appropriate time is allotted for each scheduled procedure and the complexity of various procedures scheduled on a given day is appropriate. Schedule, cancel, and reschedule patient appointments ;schedule follow-up visits for crowns, bridges, and dental appliances in accordance with treatment plans.

Coordinate timely appointments for urgent and emergency dental care. Answers and responds to telephone calls, voice messages and secure messages in a professional and timely manner; directs phone calls and relays messages as needed.

Requirements & Education

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $69824 – $90770/yr.

What is the application deadline?

Applications close on 2026-11-05.

Who is eligible to apply?

This position is open under the 'Public' hiring path.