Dental Clinic Front Desk and Scheduling Specialist

US-Department-of-Veterans-Affair; Menlo Park (CA); On-site; USD 45,000 - 60,000; Full time

Job summary

The Advanced Medical Support Assistant (AMSA) at the United States Department of Veterans Affairs Dental Clinic provides administrative and clerical support, managing front desk operations and coordinating patient care services. Responsibilities include scheduling appointments, maintaining no-show records, and delivering professional customer service by phone and in person.

Candidates must meet basic federal requirements, including U.S. citizenship and English proficiency.

Qualifications

• Citizenship: U.S. citizen, or eligible under 38 U.S.C. § 7407(a).
• Education: High school diploma or GED or proficiency certificate.
• Licensure/Certification/Registration: None.
• English proficiency: Proficient in spoken and written English.

Responsibilities

• Schedule and manage dental clinic appointments.
• Maintain no-show records and patient flow.
• Provide timely customer service by phone and in person.
• Assist with front desk operations and coordination of care.

Skills

Healthcare scheduling

Interdisciplinary coordination

Medical terminology

Customer communication

Prioritization & organization

Reports & data presentation

Education

High school diploma / GED

Job description

The Advanced Medical Support Assistant (AMSA) at the United States Department of Veterans Affairs Dental Clinic provides administrative and clerical support, managing front desk operations and coordinating patient care services. Responsibilities include scheduling appointments, maintaining no-show records, and delivering professional customer service by phone and in person.

Candidates must meet basic federal requirements, including U.S. citizenship and English proficiency.