Delivery Station Customer Support Specialist

Amazon Inc.; Omaha (NE); Hybrid; USD 21,000 - 25,000; Full time

Job summary

Amazon is seeking a Delivery Station Customer Service Associate to provide in-station real-time support, helping customers receive packages on time and connecting them with experts for the most up-to-date information about their orders.

You’ll be based at one of our last-mile delivery warehouses, interacting with warehouse teams, delivery partners and customers to resolve issues, reschedule deliveries, and build logistical know-how in a fast-paced environment.

Qualifications

• Bachelor’s degree or equivalent required or preferred.
• Experience with performance metrics and KPIs.
• Strong written and verbal communication and presentation skills.
• Experience on a merchandising/brand ambassador team a plus.

Responsibilities

• Communicating with customers directly in-person, in addition to communicating via phone and email
• Empathizing with and prioritizing customer needs
• Upholding company values and respecting every customer
• Resolving issues and setting appropriate expectations with customers
• Clearly understanding and responding appropriately to the issues that customers present
• Consistently composing grammatically correct, concise, and accurate written responses to customer issues
• Approaching problems logically and with good judgment to ensure the appropriate customer outcome
• Making quick and effective decisions on behalf of the customer
• Working a flexible Full-Time (40+ hours per week) schedule

Skills

Communication skills

Verbal and written communication

Presentation skills

Education

Bachelor’s degree or equivalent

Job description

Amazon is seeking a Delivery Station Customer Service Associate to provide in-station real-time support, helping customers receive packages on time and connecting them with experts for the most up-to-date information about their orders.

You’ll be based at one of our last-mile delivery warehouses, interacting with warehouse teams, delivery partners and customers to resolve issues, reschedule deliveries, and build logistical know-how in a fast-paced environment.