Delivery Station Real-Time Customer Support Specialist

Talentify; Augusta (GA); On-site; USD 26,000 - 34,000; Full time

Job summary

Amazon is seeking a Delivery Station Customer Service Associate in Augusta, GA, to provide in-station real-time support and help customers receive packages on time. You will connect customers with experts and handle in-person, phone, and email communication while upholding company values.

Based at a last-mile delivery facility, you will work a full-time schedule, lift up to 49 pounds, stand for long shifts, and adapt to varying noise and temperatures.

Qualifications

• Experience in Customer Service.
• Experience with written and verbal communications.
• Ability to manage time effectively in dynamic environments.
• Experience with computer and web-based tools - Bachelor's degree or equivalent.

Responsibilities

• Communicate with customers in-person, by phone and email.
• Empathize with customer needs and set appropriate expectations.
• Resolve issues and provide accurate information.
• Write clear, concise responses to customer inquiries.
• Make quick, informed decisions to ensure positive outcomes.
• Work a full-time schedule (40+ hours per week).
• Carry, lift and move up to 49 pounds.

Skills

Customer service

Communication

Time management

Problem solving

Written communication

Education

High school diploma or equivalent

Bachelor's degree or equivalent

Tools

Microsoft Office

Job description

Amazon is seeking a Delivery Station Customer Service Associate in Augusta, GA, to provide in-station real-time support and help customers receive packages on time. You will connect customers with experts and handle in-person, phone, and email communication while upholding company values.

Based at a last-mile delivery facility, you will work a full-time schedule, lift up to 49 pounds, stand for long shifts, and adapt to varying noise and temperatures.