Delivery Station Customer Care Specialist (In-Station)

Amazon; Augusta (GA); On-site; USD 26,000 - 36,000; Full time

Job summary

Amazon is seeking a Delivery Station Customer Service Associate in Augusta, GA to support customers in real-time at the station. You will interact with customers in person as well as via phone and email to resolve issues and keep deliveries on schedule.

The role emphasizes empathy, clear written responses, and timely problem-solving, with a full-time schedule and physical tasks such as lifting up to 49 pounds and standing up to 12 hours per shift.

Qualifications

• High school diploma or equivalent.
• Experience in Customer Service.
• Experience working with computers and Microsoft Office (including Outlook, Word, and Excel).
• Experience prioritizing and managing time effectively in dynamic environments.
• Experience working with computer and web based tools.

Responsibilities

• Communicating with customers directly in-person, in addition to communicating via phone and email.
• Empathizing with and prioritizing customer needs.
• Upholding company values and respecting every customer.
• Resolving issues and setting appropriate expectations with customers.
• Clearly understanding and responding appropriately to the issues that customers present.
• Consistently composing grammatically correct, concise, and accurate written responses to customer issues.
• Approaching problems logically and with good judgment to ensure the appropriate customer outcome.
• Making quick and effective decisions on behalf of the customer.
• Working a flexible Full-Time (40+ hours per week) schedule.
• Carry, lift, push and pull up to 49 pounds.
• Frequently push, pull, squat, bend and reach.
• Stand and walk during shifts lasting up to 12 hours.

Skills

Customer service

Time management

Communication

Computer literacy

Education

High school diploma

Bachelor's degree

Tools

Microsoft Office

Job description

Amazon is seeking a Delivery Station Customer Service Associate in Augusta, GA to support customers in real-time at the station. You will interact with customers in person as well as via phone and email to resolve issues and keep deliveries on schedule.

The role emphasizes empathy, clear written responses, and timely problem-solving, with a full-time schedule and physical tasks such as lifting up to 49 pounds and standing up to 12 hours per shift.