Delivery Station Customer Support Specialist

Amazon; West Caldwell (NJ); On-site; USD 28,000 - 39,000; Full time

Job summary

Amazon in New Jersey at West Caldwell is seeking a Delivery Station Customer Service Associate to enhance the customer experience at our last-mile warehouse. You will contact customers and delivery partners, provide real-time support, and guide issues to resolution, ensuring on-time deliveries and a positive service experience.

Role involves standing and walking during long shifts, lifting up to 49 pounds, and working in a busy, loud environment.

Qualifications

• Experience in customer service and helping customers.
• Proficient with Microsoft Office (Outlook, Word, Excel).
• Strong time management and ability to work in dynamic environments.

Responsibilities

• Communicate with customers in-person, by phone and email.
• Empathize with and prioritize customer needs.
• Uphold company values and respect every customer.
• Resolve issues and set appropriate expectations with customers.
• Understand and respond to issues presented by customers.
• Compose grammatically correct, concise written responses.
• Make quick, well-judged decisions on behalf of customers.
• Work a full-time schedule (40+ hours/week).

Skills

Customer Service

MS Office

Time management

Multitasking

Communication

Education

High school diploma or equivalent

Bachelor's degree or equivalent

Tools

Outlook

Word

Excel

Job description

Amazon in New Jersey at West Caldwell is seeking a Delivery Station Customer Service Associate to enhance the customer experience at our last-mile warehouse. You will contact customers and delivery partners, provide real-time support, and guide issues to resolution, ensuring on-time deliveries and a positive service experience.

Role involves standing and walking during long shifts, lifting up to 49 pounds, and working in a busy, loud environment.