Delivery Station Customer Support Specialist

Talentify; Revere (MA); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

401(k) matching

Mental Health Support

Job summary

Amazon is hiring a Delivery Station Customer Service Associate in Revere, MA. You’ll provide in‑station real‑time support to ensure on‑time deliveries and connect customers with experts for updates.

The role requires handling inquiries across in‑person, phone, and email channels, and resolving issues to ensure a great customer experience. Based at one of our last‑mile warehouses, you’ll interact with warehouse teams, delivery partners, and customers to reschedule or guide deliveries, while

Qualifications

• Experience in customer service and handling inquiries.
• Strong written and verbal communication skills.
• Ability to manage time effectively in dynamic environments.
• Familiarity with multiple web browsers and data search tools.
• Experience working on a brand/merchandising team is a plus.

Responsibilities

• Interact with customers in person, by phone, and by email.
• Empathize with customer needs and set clear expectations.
• Resolve issues and provide accurate information promptly.
• Communicate with warehouse partners to resolve delivery issues.
• Maintain professional, concise written responses.

Skills

Customer service experience

Microsoft Office (Outlook, Word, Excel

Education

High school or equivalent

Bachelor's degree or equivalent

Tools

Microsoft Office Suite

Job description

Amazon is hiring a Delivery Station Customer Service Associate in Revere, MA. You’ll provide in‑station real‑time support to ensure on‑time deliveries and connect customers with experts for updates.

The role requires handling inquiries across in‑person, phone, and email channels, and resolving issues to ensure a great customer experience. Based at one of our last‑mile warehouses, you’ll interact with warehouse teams, delivery partners, and customers to reschedule or guide deliveries, while