Delivery Station Support Specialist (Full-Time)

Amazon; Revere (MA); On-site; USD 26,000 - 36,000; Full time

Job summary

Amazon is hiring for a Delivery Station Customer Service Associate in Massachusetts. You will provide real-time, in-station support to ensure on-time deliveries and connect customers with experts for accurate information about their packages.

Based at a last-mile delivery warehouse, you will interact with warehouse teams, delivery partners, and customers to guide and resolve delivery issues, aiming to delight customers with reliable service.

Qualifications

• High school or equivalent.
• Experience in Customer Service
• Experience working with computers and Microsoft Office (including Outlook, Word, and Excel)
• Experience prioritizing and managing time effectively in dynamic environments
• Familiarity with multiple web browsers, data base searching and instant messenger tools

Responsibilities

• Communicating with customers directly in-person, in addition to communicating via phone and email
• Empathizing with and prioritizing customer needs
• Upholding company values and respecting every customer
• Resolving issues and setting appropriate expectations with customers
• Clearly understanding and responding appropriately to the issues that customers present
• Consistently composing grammatically correct, concise, and accurate written responses to customer issues
• Approaching problems logically and with good judgment to ensure the appropriate customer outcome
• Making quick and effective decisions on behalf of the customer
• Working a flexible Full-Time (40+ hours per week) schedule
• Carry, lift, push and pull up to 49 pounds
• Frequently push, pull, squat, bend and reach
• Stand and walk during shifts lasting up to 12 hours
• Work in an environment where the noise level varies and can be loud
• Work in an environment where the temperature may vary due to outside weather conditions

Skills

Customer Service

Computer Skills

Time Management

Multitasking

Microsoft Office

Education

High School Diploma

Bachelor's Degree or Equivalent

Tools

Microsoft Office

Job description

Amazon is hiring for a Delivery Station Customer Service Associate in Massachusetts. You will provide real-time, in-station support to ensure on-time deliveries and connect customers with experts for accurate information about their packages.

Based at a last-mile delivery warehouse, you will interact with warehouse teams, delivery partners, and customers to guide and resolve delivery issues, aiming to delight customers with reliable service.