Delivery Station Customer Support Specialist

Amazon; Coraopolis (Allegheny County); On-site; USD 25,000 - 36,000; Full time

Job summary

Amazon is seeking a Delivery Station Customer Service Associate for a last-mile role in Coraopolis, PA. Based at one of our delivery stations, you will assist customers in person and via phone/email to resolve issues and provide guidance on deliveries.

You will collaborate with warehouse teams, delivery partners, and customers to ensure on-time deliveries and great customer experiences. The position requires a flexible full-time schedule and the ability to handle physical tasks in a busy

Qualifications

• Bachelor's degree or equivalent, or experience in an industry role.
• Experience in understanding performance metrics and developing them to measure progress against key performance indicators.
• Proficiency in verbal and written communication skills.
• Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand.

Responsibilities

• Communicating with customers directly in-person, in addition to communicating via phone and email.
• Empathizing with and prioritizing customer needs.
• Upholding company values and respecting every customer.
• Resolving issues and setting appropriate expectations with customers.
• Clearly understanding and responding appropriately to the issues that customers present.
• Consistently composing grammatically correct, concise, and accurate written responses to customer issues.
• Approaching problems logically and with good judgment to ensure the appropriate customer outcome.
• Making quick and effective decisions on behalf of the customer.
• Working a flexible Full-Time (40+ hours per week) schedule.

Skills

Verbal and written communication

Performance metrics

Brand ambassador experience

Education

Bachelor's degree or equivalent

Job description

Amazon is seeking a Delivery Station Customer Service Associate for a last-mile role in Coraopolis, PA. Based at one of our delivery stations, you will assist customers in person and via phone/email to resolve issues and provide guidance on deliveries.

You will collaborate with warehouse teams, delivery partners, and customers to ensure on-time deliveries and great customer experiences. The position requires a flexible full-time schedule and the ability to handle physical tasks in a busy