Delivery Station Customer Support Specialist

Amazon Jobs; Anchorage (AK); On-site; USD 26,000 - 36,000; Full time

Job summary

Amazon is hiring a Delivery Station Customer Service Associate in Anchorage, AK. You will work at a last-mile delivery warehouse, supporting customers in real-time while coordinating with warehouse staff and delivery partners to resolve issues and ensure timely deliveries.

The role emphasizes empathy, clear communication, and the ability to manage multiple tasks in a dynamic environment, with a strong focus on customer satisfaction and operational efficiency.

Qualifications

• High school or equivalent required.
• Experience in Customer Service.
• Experience with computers and Microsoft Office (Outlook, Word, Excel).
• Ability to prioritize and manage time effectively in dynamic environments.
• Experience with computer and web-based tools.
• Bachelor's degree or equivalent.
• Experience with understanding performance metrics and KPIs.
• Experience with written and verbal communication and presentations.
• Experience on a merchandising/brand ambassador team for a nationally recognized consumer brand.

Responsibilities

• Communicating with customers directly in-person, in addition to communicating via phone and email.
• Empathizing with and prioritizing customer needs.
• Upholding company values and respecting every customer.
• Resolving issues and setting appropriate expectations with customers.
• Clearly understanding and responding to customer issues.
• Consistently composing grammatically correct, concise, and accurate written responses to customer issues.
• Approaching problems logically to ensure the appropriate customer outcome.
• Making quick and effective decisions on behalf of the customer.
• Working a flexible Full-Time (40+ hours per week) schedule.

Skills

Customer Service

Communication

Time Management

Written Communication

Education

High school diploma or equivalent

Bachelor's degree or equivalent

Tools

Microsoft Office

Outlook

Excel

Word

Job description

Amazon is hiring a Delivery Station Customer Service Associate in Anchorage, AK. You will work at a last-mile delivery warehouse, supporting customers in real-time while coordinating with warehouse staff and delivery partners to resolve issues and ensure timely deliveries.

The role emphasizes empathy, clear communication, and the ability to manage multiple tasks in a dynamic environment, with a strong focus on customer satisfaction and operational efficiency.