Delivery Station Customer Support Pro

Amazon; San Diego (CA); On-site; USD 39,000 - 54,000; Full time

Benefits offered by this job

EAP

Mental Health Support

Medical Advice Line

401(k) matching

Job summary

Amazon is hiring a Delivery Station Customer Service Associate in San Diego. This role provides in-station, real-time support to ensure on-time deliveries and connects customers with experts for accurate package information.

You will collaborate with warehouse teams, delivery partners, and customers to resolve issues and improve the customer experience. Qualifications include high school or equivalent, experience in customer service, and proficiency with Microsoft Office.

Qualifications

• High school diploma or equivalent is required.
• Experience in Customer Service or related roles.
• Experience using computers and Microsoft Office tools.
• Ability to manage time effectively in dynamic environments.
• Familiarity with computer and web-based tools.

Responsibilities

• Communicate with customers directly in-person, as well as by phone and email.
• Empathize with customer needs and set appropriate expectations.
• Uphold company values and respect every customer.
• Resolve issues and respond to customers clearly and promptly.
• Compose accurate written responses to customer issues.
• Analyze problems and make appropriate decisions for customers.
• Working a flexible full-time schedule (40+ hours/week).

Skills

Customer Service

Microsoft Office

Time management

Computer and web tools

Education

High school or equivalent

Bachelor's degree or equivalent

Tools

Microsoft Office (Outlook, Word, Excel)

Job description

Amazon is hiring a Delivery Station Customer Service Associate in San Diego. This role provides in-station, real-time support to ensure on-time deliveries and connects customers with experts for accurate package information.

You will collaborate with warehouse teams, delivery partners, and customers to resolve issues and improve the customer experience. Qualifications include high school or equivalent, experience in customer service, and proficiency with Microsoft Office.