Delivery Station Customer Service Pro

Socket.dev; Budd Lake (NJ); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

EAP

Mental Health Support

Medical Advice Line

401(k) matching

Job summary

Amazon in Budd Lake, NJ is hiring Delivery Station Customer Service Associates to provide in-person and remote support, ensuring customers receive their packages on time while guiding them to the right experts. You will work at one of our last-mile warehouses, communicating with customers, partners, and the operations team to resolve issues and deliver a great customer experience.

The role requires strong communication, empathy, and the ability to manage multiple tasks in a fast-paced

Qualifications

• High school education or equivalent required.
• Experience in Customer Service.
• Experience working with computers and Microsoft Office (Outlook, Word, Excel).
• Experience prioritizing and managing time effectively in dynamic environments.
• Familiarity with multiple web browsers, database searching and instant messenger tools.

Responsibilities

• Communicating with customers directly in-person, in addition to communicating via phone and email.
• Empathizing with and prioritizing customer needs.
• Upholding company values and respecting every customer.
• Resolving issues and setting appropriate expectations with customers.
• Clearly understanding and responding appropriately to the issues that customers present.
• Consistently composing grammatically correct, concise, and accurate written responses to customer issues.
• Approaching problems logically and with good judgment to ensure the appropriate customer outcome.
• Making quick and effective decisions on behalf of the customer.
• Working a flexible Full-Time (40+ hours per week) schedule.
• Carry, lift, push and pull up to 49 pounds.
• Frequently push, pull, squat, bend and reach.
• Stand and walk during shifts lasting up to 12 hours.
• Work in an environment where the noise level varies and can be loud (hearing protection will be provided).
• Work in an environment where the temperature may vary due to outside weather conditions and is not controlled.

Job description

Amazon in Budd Lake, NJ is hiring Delivery Station Customer Service Associates to provide in-person and remote support, ensuring customers receive their packages on time while guiding them to the right experts. You will work at one of our last-mile warehouses, communicating with customers, partners, and the operations team to resolve issues and deliver a great customer experience.

The role requires strong communication, empathy, and the ability to manage multiple tasks in a fast-paced