Delivery Station Customer Advocate — On‑Site Support

Amazon; Cherry Valley (IL); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

EAP

Mental Health Support

Medical Advice Line

401(k) matching

Job summary

Amazon is seeking a Delivery Station Customer Service Associate to provide in-station real-time support and connect customers with experts for up-to-date package information. You will help ensure on-time delivery while maintaining customer satisfaction in a fast-paced warehouse setting.

The role emphasizes clear communication, empathy, problem solving, and the ability to work a full-time 40+ hour schedule at a last-mile delivery warehouse in Illinois.

Qualifications

• Bachelor's degree or equivalent is required or preferred.
• Experience understanding performance metrics and using them to drive improvement.
• Strong verbal and written communication skills.
• Experience on a merchandising/brand ambassador team for a nationally recognized consumer brand.

Responsibilities

• Communicate with customers directly in-person, as well as via phone and email.
• Empathize with and prioritize customer needs and expectations.
• Uphold company values and respect every customer.
• Resolve issues and set appropriate expectations with customers.
• Clearly understand and respond to the issues customers present.
• Draft concise, grammatically correct written responses to customer inquiries.
• Analyze problems logically to determine the best customer outcome.
• Make quick, well-judged decisions on behalf of the customer.
• Work a full-time schedule of 40+ hours per week.

Skills

Communication skills

Customer empathy

Problem solving

Written communication

Education

Bachelor's degree or equivalent

Job description

Amazon is seeking a Delivery Station Customer Service Associate to provide in-station real-time support and connect customers with experts for up-to-date package information. You will help ensure on-time delivery while maintaining customer satisfaction in a fast-paced warehouse setting.

The role emphasizes clear communication, empathy, problem solving, and the ability to work a full-time 40+ hour schedule at a last-mile delivery warehouse in Illinois.