Delivery Hub Customer Service Associate

Amazon Jobs; Skokie (IL); On-site; USD 39,000 - 54,000; Full time

Job summary

Amazon is seeking a Delivery Station Customer Service Associate in Skokie, IL to provide in-station real-time, hands-on support, ensuring timely deliveries and customer satisfaction. You will interact with customers, warehouse teams, and delivery partners, resolving issues and communicating clearly to secure the best outcomes.

You should have a high school diploma (or equivalent), plus experience in customer service and proficient use of MS Office.

Qualifications

• Experience in Customer Service.
• Experience prioritizing and managing time effectively in dynamic environments.
• Experience with written and verbal communication and presentation.
• Familiarity with multiple web browsers, data base searching and instant messenger tools.

Responsibilities

• Communicating with customers directly in-person, in addition to communicating via phone and email.
• Empathizing with and prioritizing customer needs.
• Upholding company values and respecting every customer.
• Resolving issues and setting appropriate expectations with customers.
• Clearly understanding and responding appropriately to the issues that customers present.
• Consistently composing grammatically correct, concise, and accurate written responses to customer issues.
• Approaching problems logically and with good judgment to ensure the appropriate customer outcome.
• Making quick and effective decisions on behalf of the customer.
• Working a flexible Full-Time (40+ hours per week) schedule.

Skills

Customer service

Time management

Communication

Presentation

Web browser familiarity

Database searching

Instant messenger tools

Data analytics

Brand experience

Education

High school or equivalent

Bachelor's degree or equivalent

Tools

Microsoft Office

Job description

Amazon is seeking a Delivery Station Customer Service Associate in Skokie, IL to provide in-station real-time, hands-on support, ensuring timely deliveries and customer satisfaction. You will interact with customers, warehouse teams, and delivery partners, resolving issues and communicating clearly to secure the best outcomes.

You should have a high school diploma (or equivalent), plus experience in customer service and proficient use of MS Office.